Frequently asked questions
Everything you need to know about the Sipstream, your order, and keeping your cat happy and hydrated.
The Fountain
The water tray and drinking surface — the parts your cat directly contacts — are stainless steel. The submersible pump uses a standard plastic housing, which is the case with all cat fountain pumps including premium brands.
We're upfront about this because you deserve to know exactly what you're buying.
Yes — the pump runs at 23dB in normal operation. Customers consistently keep it in bedrooms and living rooms without issue.
One honest note: if the water level drops too low the pump can get louder. The side water-level window makes it easy to top up before that happens.
The clear panel on the side lets you see the water level at a glance — no lifting the lid, no guessing. When the water drops below the minimum marker, top it up. Simple as that.
3.2 litres. For a single cat household, topping it up once a week is usually enough. Multi-cat homes may need it a little more often.
About 5 minutes from unboxing to running. Soak the filter in cold water for 5 minutes, place it inside the fountain, fill with fresh tap water, plug in the USB cable and you're done.
Yes, absolutely. The 3-layer filter improves the taste and freshness of standard tap water. In hard water areas you may notice mineral deposits over time — a wipe with white vinegar during your weekly clean will sort that easily.
My Cat
Most cats do — but not always immediately. Cats that already drink from taps or seem fussy around still bowls tend to take to it within a few days. Some need up to two weeks.
Best tip: place it where your cat already goes for water and leave it switched off for a day or two so they can investigate at their own pace. Cats come around faster when they feel in control.
Start with the fountain switched off next to their current bowl. Let them sniff and explore for a couple of days before turning it on. Don't force interactions — most cats come around within a week or two once the novelty of the sound wears off.
Tap-loving cats are exactly who the Sipstream was designed for. The flowing water mimics the movement and freshness of a running tap. Many tap-lovers make the switch within a few days once they realise the fountain offers the same thing on demand.
Yes — the 3.2L capacity and wide drinking tray work well for multi-cat households. With multiple cats you'll want to top up more frequently and replace the filter closer to every 2–3 weeks.
Yes. The wide shallow tray is suitable for cats of all sizes and ages including kittens. The stainless steel contact surfaces are food-safe. Just give young kittens a little time to get comfortable with the fountain at their own pace.
Filters & Cleaning
Every month. Your Complete Care Kit includes 6 filters — that's 6 months covered from day one. Replacement packs are available directly from SiplyCat when you need more.
The stainless steel components are dishwasher safe — disassemble weekly and put them in. That's the main clean done.
The full routine: top up water weekly, dishwasher the stainless parts weekly, swap the filter monthly. Three steps, and you're sorted.
It's a 3-layer filter: a cotton/polyester pad that catches hair, dust and debris; activated carbon that reduces bad taste and odour; and ion-exchange resin that helps condition the water.
It's not a sterilisation device — it keeps fresh tap water cleaner and fresher-tasting between changes. That's exactly what it needs to do.
Shipping
Orders are processed within 1–2 business days and typically arrive within 5–10 business days anywhere in Australia. You'll receive a tracking number by email once dispatched.
Shipping is free when you purchase the Complete Care Kit. The Fountain Only variant has a $10 shipping fee. All orders are fully tracked.
Yes — we ship to PO boxes and Parcel Lockers anywhere in Australia.
If your order hasn't arrived within 16 days of your dispatch email, contact us at hello@siplycat.com.au with your order number and we'll investigate and make it right.
Returns & Refunds
If you've given it a genuine 2-week try and your cat still isn't using it, email us within 90 days of delivery. We'll issue store credit for the full purchase price. No return required, no fuss.
Email us at hello@siplycat.com.au within 30 days with a photo. We'll send a replacement or issue store credit — no return required.
Cash refunds are available within 30 days of delivery. You'll need to request a return authorisation first, return the item in its original condition, and cover return shipping. Once received we'll process within 10 business days.
For most situations, store credit is faster and easier — no return needed and a 90-day window instead of 30. That's why most customers prefer it.
Yes. SiplyCat is an Australian brand and all purchases are covered by your rights under Australian Consumer Law. Nothing in our returns policy overrides or limits those rights.
Still have a question?
We're a small Australian team and we actually read every email. If you can't find the answer above, drop us a line — we'll get back to you within 1–2 business days.
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